Mercedes-Benz of Athens Service
Welcome to Mercedes-Benz of Athens Service, where luxury meets exceptional care! Located at 1886 Luxury Dr, Watkinsville, GA 30677, just a short drive from Athens, our dealership is dedicated to providing top-notch automotive service for your Mercedes-Benz. With a stellar rating of 4.4 stars, we pride ourselves on delivering quality service that keeps your vehicle running smoothly. Whether it's routine maintenance or complex repairs, our highly trained technicians are equipped with the latest tools and knowledge to handle any service needs. At Mercedes-Benz of Athens Service, we understand that your time is valuable. That’s why we offer flexible hours to accommodate your busy schedule. Open Monday through Friday from 7:30 AM to 6 PM and Saturday from 8 AM to 3 PM, we ensure that expert care is just a visit away. Our loyal customers rave about our no-pressure environment and the exceptional service provided by our dedicated staff. From the moment you arrive, whether you're greeted by Brian during vehicle check-in or guided by Michael Cato, your service writer, you'll feel prioritized and informed every step of the way. Experience the difference at Mercedes-Benz of Athens Service – where your satisfaction is our top priority! Visit us online at mercedesbenzofathens.com or give us a call at (706) 715-2572 to learn more about our services.
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Reviews & Questions
Google Reviews
Kim Cooper
This dealership is the "My Pleasure" type dealership! From purchase to maintaining your investment, every professional courtesy is met; the special attention you should get when purchasing a Mercedes - Mercedes Benz of Athens has got you!! The Service Dept is professional and friendly and is eager to help and further refine your experience. I have purchased many cars from this dealership and the special attention from start to end, to the communications with regular maintenance - just SUPERB. This is the most professional dealership I have ever done business with - that is a fact. Shaun (you are the best!) and crew, you all certainly set the example!! Sam - thank you for always making me smile, and putting up with my special requests!! Thank you - thank you- thank you!!! Kim and little Millie.
Walt Dundore
No pressure and excellent service. Fast, efficient. I can't speak highly enough of the sales folks here and how they have treated my daughter. Thank you 100 times.
Rachel McMahon
Michael Cato is my service writer. He is very thorough and knowledgeable. He kept me up to date with the status of my repairs and made me feel I was a priority.
Linda Webb
Before getting into my horrible experience with the service dept of this dealership, I want to recognize 2 great employees. Brian who checks the vehicles in, and Ciera, a service writer. They both have excellent person to person customer service. Now, for my repair nightmare. I brought my sprinter van in because I saw something leaking one morning under the engine. Hours later they bring me the diagnostic charge bill out, handed me my key, I paid $150, and they said we can't drive it over 35 mph because it's bucking and surging. I got in it , and I couldn't hardly drive it. I made it to the closest gas station. I called a tow truck and had it towed to their repair shop. They opened the hood and realized why it wasn't running well. Mercedes left the air box off!! Severe incompetency! They refunded my diagnostic charge. But the managers reason for their mistake was ' that they had 7 sprinter Van's in that day'. If you want your vehicle fixed right, take it it to Northside Auto in Lawrenceville. The manager is a certified in Mercedes repair.
W Hart
Micheal and Curtis were excellent when buying my GLS. Service is great also. Highly recommend doing business here.
The Millers
Do not buy any mercedes made in 2022. They vehicles do not function. MB has no parts available. Cant explain their own apps not working. Locked out of car constantly. What a joke. 100k car that doesnt function.
brittany
I have never had worst service in my life than I have in there service department and with the general manager and general manager of used cars. I left in tears
IR0977
Their service department was very helpful. Great customer service!
George Welden
Had hard time finding glass for Dodgers Sprinter finally remembered it was a Mercedes product. Called Athens on a Wednesday and was in business on Friday. Happy, hsppy.
michael kelly
Worst Service Ever, bring in for maintenance leave with a broken car. Worst Ever!!
