Truist
**Truist: Your Local Banking Partner in Athens, Georgia** Located at 475 E Broad St, Athens, GA 30601, Truist is a community-focused financial institution dedicated to providing a range of banking services tailored to meet the needs of our diverse clientele. Whether you’re looking for personal banking solutions, business accounts, or assistance with loans, our knowledgeable staff is here to help you navigate your financial journey. We are conveniently situated in downtown Athens, making it easy for local residents and businesses to access our services during our operating hours from 9 AM to 5 PM, Monday through Thursday, and Friday. At Truist, we understand that customer satisfaction is paramount, and we strive to create a welcoming environment. While we have received mixed feedback regarding our service—some customers have praised our friendly staff, like Natasha, who goes above and beyond to assist with issues such as fraud prevention, others have pointed out areas where we can improve. We take all reviews to heart and are committed to enhancing the overall customer experience, ensuring that every visit is a positive one. As we continue to grow, we invite you to join our community and discover the Truist difference. For more information, feel free to reach us at (706) 548-0868 or visit our website at truist.com.
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Reviews & Questions
Google Reviews
Chris Sullens
Downtown branch needs new staff. The one teller who sits to the right when you walk in is super sweet but the others are rude. I went in this AM to do a deposit and the nice lady was working the drive through and the other was on her computer. She told me someone would be with me shortly and when back to eating and drinking and talking to the computer, yes talking to it. She never once again acknowledged me and offered no assistance. I was the ONLY customer in there. This branch is horrible.
tracie waddell
The location is hard to get to I went pass it twice.then when leaving its hard to find ur way out do to so much one way roads and alot of ppl everywhere
shaquitta fulton
The atm doesn’t work, so I pull up to a speaker & after sitting there for 5 mins, a van pulls up, a woman walks up & then I’m noticed. I tell the last what I want. 3 mins later, another black lady comes to the window & asked what I want? Excuse you? I see this is the definition of Hiring Need Help! Since the merge, it has been complete $uckery, on BB&T behalf. Suck a$$ service!
Jason Ramsland
I opened a SunTrust business account online. I made an initial deposit of several thousand dollars at a branch the next day. Somewhere along the line they decided to close my account under their clause that says "we can close an account at any time for any reason or no reason." (That's not a joke, page 27 of their rules and regulations). So they closed the account and told me that they were going to return my funds by check within 15 days. 15 days passed and nothing. I called - they had not sent my money back. They promised they would. 7 days passed and they called me. They had not sent back. It's now been more than a month that they've been holding on to several thousand dollars of my money, promising to send it back but never actually doing it. No reason given, just caprice. Will recommend against them at every opportunity. If it's important to you to deal with banks that are honest and actually let you take your money back, you should choose some other bank. TL;DR - Suntrust took several thousand dollars to fund a new account, closed the account, and still hasn't returned the money more than a month later.
Misty CeCe
Natasha is very helpful. I had fraudulent charges on my account and Natasha helped with every step to get those charges removed. Truist had blocked my account before I even had a chance to report the fraudulent charges. The dispute was handled very quickly. Natasha spoke with me every day and help me watch my account until the situation was handled. Thank you so much.
Samantha Clark
I used to come in all the time to make cash deposits and there used to be the rudest teller who always made me feel bad about not using the ATM. The past few times I have dealt with either Sheila or Billie Jo and they are phenomenal. Much much more accommodating than the teller I used to deal with.
Keith Drake
This company does not even deserve 1 star. Suntrust has just went even further down since the merger. All customers need to be aware of the new $5.00 monthly fee (Enhanced Check Image Fee). Just another way to make a profit!!!!!
Nelson Wells
These guys have been incredibly helpful and efficient and have even waived many bank fees that were my own fault. Mark Allen, (and Crystal previously), has been easy to work with and attentive and takes care of business. I have mortgages, bank accounts, savings accounts, and multiple LLC's with Suntrust. - I may not love banks in general, but I stand by them. All the way. Top 3 banks in downtown Athens, Georgia. - best of luck, nelson wells, team clermont
Connor McLaughlin
Absolutely terrible. Mark Allen was marginally helpful with what we wanted on a small, but then was utterly unhelpful and unsympathetic when our car was towed away out of their parking garage. Such a bad experience that it threatens to drive us away from Suntrust entirely. Stay away from this branch.
Amy Lee
Waiting in line to withdraw money These tellers just ignore me because for me being Asian. When i was being help by this Mexican lady teller, she treated me like cannot speak English. I should had sue the bank for being racist..
