Holiday Inn Express & Suites Braselton West by IHG
Welcome to the Holiday Inn Express & Suites Braselton West by IHG, your ideal destination for both business and leisure travelers in the charming town of Braselton, Georgia. Conveniently located at 2958 Braselton Crossing Ln, this modern hotel offers easy access to I-85, making it a perfect stopover for those exploring the greater Athens area. With a solid 3.9-star rating, our guests appreciate the comfort and convenience we provide, from our complimentary breakfast to our well-appointed rooms designed for relaxation and productivity. At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional customer service. Our friendly front desk team is always ready to assist, ensuring your stay is as smooth as possible. While some guests have noted minor challenges during check-in, many return time and again, citing our welcoming atmosphere and convenient amenities. Whether you’re here for work or pleasure, you’ll find that our hotel serves as a home away from home, equipped with modern facilities and convenient access to local attractions. Enjoy a peaceful night's sleep in our comfortable rooms, and wake up to a delicious breakfast to fuel your adventures. With nearby dining options and shopping, plus the beautiful outdoor scenery of Braselton, your stay will be both enjoyable and memorable. For any inquiries or reservations, feel free to call us at +1 770-791-0007 or visit our website at ihg.com. We look forward to welcoming you soon!
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Reviews & Questions
Google Reviews
Lea Vickery
The front desk was slightly less than helpful finding a last minute deal, they simply referred us online which was discounted yet higher than the walk in standard price. It felt like an issue cause we are not members, but we stay at Holiday often. We pay regular price and we don’t care about the point system, but what’s the harm in us not being members? We assumed we were on the top floor for rooms due to missing signage in the elevator. We were up all night thinking there was construction on the roof. I have videos of how incredibly loud it was. We never complained cause we assume whatever it was was more important than customers somber but hey, that’s life sometimes. (Broken pipe, AC issues etc) Had we known there was a floor of rooms above us, we could have simply called the desk or knock on the door had we known it was an inconsiderate guest. A lot of money wasted on a night of no sleep. The facility was beautiful and the room was nice with a comfortable bed. I am unable to attached videos but would be more than happy to share. We are not “those people” and we are not overly dramatic. It was terrible.
Grant Rose
Let me start off by explaining why 1 star This is by far my favorite holiday inn to stay at around the area when I am here for work, I have stayed here probably close to 20 nights so far just this year for 2025 and have spent well over $2,000 jus at this particular location on rooms. I am a diamond elite member, the staff has always treated me wonderfully, up until tonight 9/17/25 when the girl working the front desk told me that suddenly my truck wasn’t allowed on the property and would be towed at my expense. I have stayed here 19 nights before hand and it was never a concern, there are no signs stating no trucks, I try to be respectful and park along curbside allowing room for emergency services to get by if needed, tonight in particular there parking lot is full, there is a box truck taking up 5 parking spaces there is a work truck with land scape trailer taking up 4 parking spaces and the girl at the front desk apparently has ZERO issues with that. But how forbid I park my truck (no trailer) along the curb side and it’s an issue. The owner of the hotel keeps their RV here with slide outs open taking up 3 spaces at all times 24/7 As a loyal customer and diamond elite member I will not be returning to this hotel. Normally when I stay here I dealt with a guy named O’Neal or another gentleman with glasses that told me I could always park along the curb and it has never been an issue. Absolutely ridiculous
Nina V.
I recently stayed at this particular Holiday Inn Express & Suites location and I would say it was decent overall. I actually booked my room using a third party site, therefore check in was a breeze, however, the room I stayed in (225) had a musty/mildew odor, which I didn’t make a big deal about because I knew we wouldn’t be in the room much. The staff were friendly and eager to assist, the pool was nice and the breakfast options were plentiful! The location was quite convenient (near Chateau Elan, The Mall of Ga & Fort Yargo State Park)! Besides the smell of the room, I would recommend giving this hotel a try! 👍
871jacquelinen
The hotel is conveniently located off of I-85. It was tricky to access as there’s construction going on right next to it. It is situated behind a gas station/convenience store. It was surprisingly quiet in the hotel which was very clean. …
Ashley Dew
This has been my go to stay while working in Braselton. Front desk have always been pleasant and accommodating. I try to always get a room on top floor due to the many contract workers that frequently stay here the noise level overhead can be a bit much. This trip highly upset me. From the moment you walk in the hotel property there is a smell of mildew, but when you get in the halls it gets a bit stronger but in the room.....OMG the room was unbearable. I asked to change my room but the next room was worst! The temperature in the room was at 68 but with auto fan I guess to keep the moisture at bay. Once the fan clicked off the room becomes humid and the moisture/mildew smell is intense. I found myself getting a headache, congestion, tightness in the chest..then saw some wallpaper peeling. I decided to take a look and there you have it mold growing behind the wallpaper. I asked the gentlemen at the front desk if he could provide me another room he stated they were completely booked. I gathered my things to checkout but then was told a room was magically available on the first floor near the gym, no thank you! My stays have came to an end as well as my other state employees that use this particular hotel. I have reached out to corporate because this is a health concern for the public which can cause fungal pneumonia. For the front desk to state it's a maintenance issue and they have had complaints of others complaining of the mold, they can care less about the guests concerns. Hopefully they rectify this situation for their future or current guest.
kristah759
The lack of respect and willingness to help from the front desk receptionist was astounding. My friends and I arrived on July 11, 2025 at 4:15. We were in a hurry because we had a dining reservation at 4:30. My friend booked the room and …
Gracefully Adorned
I was there for a church conference and I really enjoyed my stay. MsAmber was so helpful and Aaron, and the rest of the staff were really friendly. The hotel is clean and breakfast was great. I would stay herr again and again if I am in the area.
Courtney Carter
My mom, 4 month old baby and I traveled from out of town for my best friends bridal shower. We have stayed at this same hotel multiple times before (including for my wedding in 2019) and had great experiences. This time... not so much. When we arrived, check in was great. The front counter employee was so kind. When we got to the room that is when it went downhill. First it was HUMID in the room. Second the room was not clean. No toilet paper, no towels, a spill on the floor, missing a pillow on one of the beds. Not expectable for the price we paid for the hotel room. We requested a room transfer and had to move all of our stuff from one room to the other. When we arrived at the second room again HUMID. So humid the sheets felt wet. Shower was dirty, floor was dirty. The fridge was frozen with a large piece of ice on the back. As a breastfeeding mother and no way to store her breastmilk, we requested maintenance to come. The front counter employee said they would be there the next day. No maintenance showed up. We decided to tough it out for 2 nights but requested a refund for the third night, it was so uncomfortable in the room we decided to head home early. The hotel stated we would have to contact expedia for the refund. Understandable. We contacted Expedia Saturday night and they tried to contact the hotel. The manager was not onsite again understandable, so we had to wait until Monday. Expedia has tried to get in contact with the hotel regarding the refund for 3 days. No Response. How frustrating. Because the hotel will not respond, they can not issue our refund. We will not be staying at this hotel again. The hotel is located in Braselton GA. A VERY popular area with Cheatu Elan right across the street. This is not acceptable for the area. Once you are in the area you will know. We were very understanding with the whole situation and accommodating with the staff, we have never complained on a hotel before but this was not acceptable.
Jenna Miller
The staff was very friendly and accommodating. The hotel itself seemed kind of dirty to me. There was a lot of what i would assume is mildew. The outdoor furniture doesn't have cushions, so it's not very comfortable. Nothing by the pool the sit or lay out on. And we were on the side next to the highway, and it was very loud, all night long! All you hear is tractor trailers
Mike Sheikh
Do not stay here if you need to sleep. I was driving across the country and was given room 302, around 2:00 AM a loud rhythmic noise started on the floor above me. First, I thought it was the staff stomping around since there is a fourth floor, but it is unmarked in the elevators, so I do not believe it was a guest floor, but the noise was too frequent and consistent to be humans walking around. It may be the sound of large commercial washers pounding. It is now 7:00 AM and I haven’t been able to sleep well all all night, Even with noise canceling headphones and white noise playing through them, the banging is so intense that it is shaking the walls.
