The UPS Store
Welcome to The UPS Store located at 2061 Experiment Station Rd, Suite 301 in Watkinsville, Georgia, just a stone's throw from Athens. We pride ourselves on being your one-stop-shop for all your shipping, printing, and business service needs. Whether you're sending a package across the country or need assistance with large-format printing for an upcoming event, our dedicated team is here to make your experience seamless and enjoyable. With business hours that fit your schedule—open Monday through Friday from 8 AM to 7 PM, and weekends from 11 AM to 4 PM—convenience is at your fingertips. At The UPS Store, customer satisfaction is our top priority, and we are proud of our friendly and knowledgeable staff. Our team, led by owner Tim, is committed to providing personalized service to each customer. Reviews from our patrons highlight the exceptional support they've received, particularly from staff members like Haley, who consistently go above and beyond to ensure your needs are met. While we know there are areas for improvement, such as adapting to changing return policies, we are always striving to enhance our services and create a more positive experience for everyone who walks through our doors. Visit us today or check out our website at locations.theupsstore.com to learn more about our offerings!
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Reviews & Questions
Google Reviews
William Chase “Dr. C” Lovejoy
Employee turnover is expected in this day and age; however, I hope this UPS store retains the young lady, Haley B, who helped me today. I showed up with a plethora of Amazon returns both with QR codes and labels I had to produce with multiple boxes. The store was busy and had 3 customers before me and 4 in line when I was leaving. She was focused, absolutely on point helping me, and never became flustered or rude despite the fact that the air conditioning was on the fritz and it must have been ~85degrees. A++ And to note, I have had nothing but neutral or positive experiences at this store. Doesn't hurt to be a courteous customer.
Country Gypsy
This location is an Amazon drop-off location that’s stuck back in time. Amazon is changing their return policy, and telling customers to “figure it out yourself” is very unprofessional. I watched this happen three times in the short period I was there. Also, get an internet service that works! The service and the ladies working are less than to be desired. If you don’t want the traffic, don’t sign-up to be a return location. Just because you monopolize the area; give some respect for your local community!
andy pippin
I recently needed assistance with printing a lot of items; postcards, yard signs, larger signs, handouts......the owner Tim and the staff at this location made a very stressful ordeal (running for public office) way less stressful by handling everything. They knew the questions to ask me, they knew what I needed....basically they knew that I didn't know what I didn't know. And they were there to help. If you have any needs regarding printing, mailing, returning, boxing, shipping, or whatever else they do, I highly recommend this knowledgeable and friendly business. Thank you guys!
Cindy Boatwright
The people working at the store are very helpful. The system was down when I walked in, but Haley did an excellent job explaining everything and allowing me to wait in the store until the system came back up 30 minutes later. She was calm and sympathetic with me and others that came in afterwards.
Jennifer Vaughters
The girl at the counter was extremely friendly, helpful and knowledgeable about the service! I will continue bringing my shipping products to this location! I was very pleased and enjoyed my experience here! I wish I remembered her name! She went above and beyond! I went on 9/25 at 6:25 pm! 💫🙌 …
Synthia Simonsen
I love this store and the employees and all they do. I rarely have to wait very long and am able to do packages and printing so easily. It’s also so reasonably priced for printing. Tonight I needed something printed and cut at the last minute and Drew was kind, helpful, organized, respectful, encouraging and totally made my night. He went above and beyond to help me with something that I needed right before they were closing. I’d give ten stars if I could. Thanks so much!
Holly Hollandsworth
Can’t say enough great things about this store! I had a “rush” project and Coleman and Bella handled it perfectly! Not only did they expedite it but they did a fantastic job! From Amazon returns to shipping/office needs, this is my go to!
Clark Sparrow
04/06/2022 @ 5:00 PM: Walked into the Butler's Crossing UPS Store location and there were two employees on their cell phones who looked annoyed at being interrupted. No greeting or pleasantries. Younger kid in blue shirt got off his phone to get behind the counter. Older employee in the black shirt just stayed where he was and stayed on his phone with a bored look on his face. I explained that I was shipping holsters that I had made for a law enforcement agency (no firearms, ammunition, firearms parts, etc.). The employee told me that they couldn't take ANY firearms accessories of any kind, even though holsters were just made out of plastic and were completely inert. Younger employee cited a corporate policy that they can't handle anything even related to firearms. Older employee in the black shirt just smirked and stayed on his phone looking bored. I already know this is untrue because I ship through UPS regularly, just not from this location. Younger kid in blue shirt recommended that I go to the UPS hub in Bogart, which is 15 minutes away. Honestly, it seemed like both employees were happy to stay on their phones and weren't really interested in doing work. After leaving, I called the UPS Store on Epps Bridge Road, which was between my location and the depot in Bogart. I explained my situation to the employees by phone and they assured me that they could ship holsters or accessories. They said they'd be waiting on me. On arrival at that store, there were approximately 10 employees working at a fast pace and moving a bunch of customers through quickly. When I entered with the boxes, I was greeted and a young lady asked "Are you the guy with the holsters? We've been waiting for you." The Epps Bridge staff were all polite, professional, eager to do business, and happily shipped the same items with full knowledge of what they were. They confirmed that they can take any firearms accessory as long as there is no ammo, firearms parts, or firearms. I spent about $300 at that location and was in and out in 5 minutes with all the goods professionally packed. They even ran after me when I forgot my original plastic bins inside the store. The service at the Butler's Crossing location has been horrible for years, but I usually forget how poorly this location is run until I make an infrequent visit and am reminded. I've literally never had a positive experience there.
Payton Owens
I ship quite frequently and have always had great experiences at the UPS location. Recently I had a logistical issue that Noah worked very diligently on and successfully resolved the issue. Highly recommend this location for your shipping needs!! -Bethany Owens
Deborah Jo Starr (dj)
I had some professional brochures that needed to printed. Usually I go across town to FedEx, but when I went into the store I noticed a sign encouraging me to use local businesses. So I thought I would try to do just that. I felt that 20 of the 40 brochures were unacceptable and went into explain my situation. The manager would not even look at my brochure let alone discuss it. She said, "there will be no refund." PERIOD This woman lost my future (significant) business over $20!!!!!!!! Poor customer service
