Crunch Fitness - Athens
Welcome to Crunch Fitness - Athens, your ultimate destination for fitness and wellness located conveniently at the Shopping Center, 196 Alps Road, Beechwood Dr, Athens, GA 30606. With a stellar rating of 4.1 stars, Crunch Fitness offers a vibrant environment for fitness enthusiasts of all levels. Our 24-hour access, seven days a week, ensures that you can work out on your schedule, whether you're an early bird or a night owl. Enjoy a wide range of amenities, including state-of-the-art gym equipment, group fitness classes, and personal training options tailored to help you achieve your fitness goals. At Crunch Fitness - Athens, we strive to create a welcoming atmosphere where everyone feels valued. Our dedicated staff, led by General Manager Andrew, receives high praise for their customer service, making it a point to assist members with their needs. While we pride ourselves on member satisfaction, we also acknowledge that some experiences may not meet expectations. We are committed to addressing feedback and improving our services, ensuring that each visit to our gym is better than the last. Whether you’re looking to lose weight, build muscle, or simply boost your overall health, come discover why Crunch Fitness - Athens is the perfect place to kickstart your fitness journey. For more information, visit our website at crunch.com or call us directly at (706) 850-9900.
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Christy Thomason
Shout out and huge thank you to Andrew, the GM at Crunch Fitness in Athens. He was very understanding and provided excellent customer service when we were trying to cancel my daughter’s new account. She signed up and decided within the grace period given that Crunch wasn’t the right fit for her. I appreciate you taking care of us and know that your members are in good hands.
John McAbee
If I could give no stars I would. I have tried on 3 different occasions to cancel my membership here and each time has been absolutely miserable. Was first going to drop my membership from $30 to $10 but was told that would be a "20 fee". OK cool, I'll just cancel completely then I thought. Came in today to cancel (10/8) and was told they would still charge my account on the 11th and said if I put a stop payment on my checking account it would get sent to collections. I was then told that they would take care of it but I am banned for life by the general manager. That's really not a bad trade off considering how poorly managed this place is. See very since I joined in 2020 the place has gone down hill...only half of the lockers work, the plumbing is terrible, and the showers are so disgusting that I had to stop showering there completely. I would highly recommend another gym in Athens such as Fitness at 5 or Athens Health and Fitness over this gym. It has been nothing but a giant headache dealing with this place and thankfully I won't be refurning...regardless of a so called "lifetime ban" or not. Seriously...do better, it is my money not yours so stop penalizing people for not wanting to use your gym anymore.
C C
Honestly really used to love it here because of the convenience and the amenities that come with the peak membership. This included my weekly spray tans. The workers give so much attitude when you come in and ask for one if there is a waitlist. There also used to be 2 machines and now there is only 1 working. They also stop doing them at 9pm now which I just don’t understand?? I feel like they literally do it out of spite. I am probably going to downgrade my membership because they make it so hard to get your moneys worth
Jessie Perez
This gym is one of the few in the area that offers 24-hour access. I've been a fan of the Crunch brand for many years. However, this particular location has recently fallen short of the high standards that Crunch usually upholds. The stair master machines sound like they're on the verge of breaking down. The water fountain hasn't been cleaned properly, and to make matters worse, the water filter for refilling bottles was out of order for a couple of days. The showers are quite dirty, and it seems like no one is taking the time to clean that area. The women's restroom is also in poor condition. There was a time when the toilets were so filthy that no one wanted to use them. I even texted the number posted in the bathroom to report the issue, but it seems like no one is actually addressing it, as the paper towels in the women's dispenser haven't been refilled in over a month. For $29 a month, it feels like our fees aren't being used to maintain the facility. When I asked if someone could refill the toilet paper in the bathroom, all I received was a response saying they would inform the manager. I came back the next day, and there was still no toilet paper... So, yeah...
Adventures by Ashley
I tried canceling my membership here and after telling me a manager would give me a call, and never calling me back- I ended up having to contact my bank to stop paying them. I called them again to cancel and now after months of trying to cancel and paying over $100 for a membership I literally used twice, now they are refusing to cancel until I pay even more. I will never be returning to this gym. I’ve literally worked in gyms before and it is not hard whatsoever to fix a customers account for them. I’ve never had such a hard time canceling a membership to anything in my life. It’s absolutely ridiculous, for a gym that says you “can cancel anytime”. Absolutely ridiculous, and unprofessional that a manager couldn’t be bothered to call me back to get this taken care of. Months later, I still can’t cancel.
Eugene Chavis
I've been visiting the Athens location for the past month. I go there to workout with my son, and have wavering about getting a membership of my own. The one sticking point has been that anytime I ask staff at the desk anything, they get confused and come across as put off. The two times I decided to get onboard and set up an account in-store, the counter staff were unable to assist me. I'll probably set up a basic ccount to save on day passes, but bad customer service is a definitely deterrent for me setting up a higher tier account.
Sean Madderra
I love this gym. Better than any lifetime, LA, or any other fitness I've been to. Staff is respectful, the equipment is always clean and in good condition or documented if otherwise. It's also huge with plenty of facility for anybody who wants to work out at the same time. Also the prices are extremely competitive.
Kendall Larkins
The GM Andrew is beyond great! I had some issue with my membership fees. Andrew went out of his way to help me! He very responsive and informative during the whole process! It’s very clear he truly cares!
Allison Williams
Everything you’d expect from a Crunch along with super friendly and helpful staff! I was anxious about coming here, I’ve always stuck with smaller gyms or group fitness classes, but once I let Tru know it was my first time here, she gave me a tour and let me know all about the different offerings at Crunch, which made me feel super comfortable and eager to start working out! I’m looking forward to making this my home gym!!
Melissa Johnson
I pay for the $29.99 membership so that everything is included. Lately when I go I'm and ask to use the hydromassage, they send you to a room where they have removed the door. Everytime I ask if I can use one of the rooms with the door, they tell me they don't work. I've been a member for a while. And there are also other things that they tell you that you will get when you sign up, but you don't. The t-shirt, you don't get. The free personal training session, you don't get. It is time to find another gym. My child doesn't dislike many places, but the first time I took him to childcare here, he hated it and cried not to go back. So I haven't been able to use the childcare there either.
