Athens Eye Associates
**Athens Eye Associates: Your Vision, Our Priority** Located in the heart of Watkinsville, Georgia, Athens Eye Associates is committed to providing exceptional eye care services to the Athens community and beyond. Nestled at 1080 Vend Dr UNIT 100, this state-of-the-art facility combines advanced technology with a dedicated team of eye care professionals. With a solid 4.2-star rating, Athens Eye Associates has built a reputation for quality care, offering everything from comprehensive eye exams to specialized treatments. Their experienced team is passionate about ensuring that each patient receives personalized attention and the best possible outcomes for their vision health. At Athens Eye Associates, customer satisfaction is paramount. Patients have consistently praised the compassionate care provided by Dr. Jacobs and his dedicated staff, including Linda and Caroline, who have gained recognition for their exceptional service. Many patients appreciate the quick and efficient appointment scheduling process, which has made accessing eye care more convenient than ever. However, the practice is not without its challenges, as highlighted by some recent feedback regarding communication and appointment management. Despite these issues, Athens Eye Associates remains focused on improving their services and ensuring that every visit is a positive experience. For those seeking reliable eye care in Athens, Athens Eye Associates is a trusted choice. To schedule an appointment, call (706) 549-7047 or visit their website at athenseye.com.
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Reviews & Questions
Google Reviews
Cheryl Gates
We have used AEA for years and were very happy with the level of care and customer service. This was until the practice "temporarily" closed. The communication has been terrible and sporadic. We were instructed to contact their sister location in Monroe for appointments and information. When you call that location, it always goes to voice mail and maybe they call you back. We have been trying to get my daughter's eyeglass prescription with no success. When the office did call me back they confirmed her script was still valid for a little while but have been giving me a run around about getting a copy. She was recently in an accident and her glasses were damaged. I did let them know the urgency of the matter but they obviously don't care. Very unprofessional and terrible service. Will not be continuing any business with them or anyone associated with them.
Ginny King
Dr. Jacobs is kind, considerate and such a wonderful doctor! Linda is very helpful. She will work hard to set you up for appointments quickly. Savanna is fast in getting back to you when you email or call. I have never had a bad experience there. Everyone cares so much and goes above and beyond.
David Goode
Very disappointed in the poor communication from this office. Myself and my other 3 family members currently use this office as our provider. I had an appointment on the books for 6 months that was cancelled within a week of the appointment with no explanation or ability to reschedule (or even speak to a live person). My wife is on her last pair of contacts and has also had an appointment for months. Likewise, we have no way of knowing if her appointment will be honored. Sadly, looks like we have to seek another provider
Danielle Conley
This is my favorite eye doctor office I’ve been to since I started wearing contacts 12 years ago. The staff is so kind and helpful, especially Ms. Caroline! Caroline helped me tremendously in transferring my records to another office during this temporary closure. Whenever this office reopens, I will be back!
Rhonda Drum
I received a text message that ‘staffing issues’ have caused the office to close, my appointment (that I made almost a year ago) has been cancelled and I would be contacted to reschedule. This was on July 25. I’ve received no such call and will not remain in limbo over the care of something as important as my vision. How can I trust my care to an organization that can do no better than this?
C D
BEST office I've been to in a long time. The whole staff is so friendly and helpful from the first phone call to the check out. Incredible with insurance requirements. I saw Dr. Kenney who is very thorough and I felt comfortable she was covering everything that needed to be covered. Every person I interacted with was just great. Highly recommend.
Elizabeth Higgins
Please let us know a few details. “Temporarily closed. When we reopen soon.” What does that mean if we have important visits scheduled? Should we find another provider? What about our records? This is not what I would have expected from this practice!
J C
I saw Dr.Taylor F today and all I can say is wow! What wonderful bedside manner! She took her time and was incredibly kind and friendly. It was so busy but I was in and out within the hour. I never felt rushed by anyone. I was excited to know my insurance cover my exam as well! I'm not used to having such wonderful care. I will definitely recommend doctor Taylor and will be back and setting up an appointment for my husband as well.
LJ S
Dr Jacobs is an absolute gem. He takes the time to get to know you and understand what is going on. He works with referring physicians to ensure your health is a priority. I am so grateful to have him on my side while navigating a new diagnosis. He is a great physician and I wouldn’t trust my eye care to anyone else. I highly recommend him and his awesome staff.
Julie Woodall
This is a very large office, which might lead you to believe that the customer service would be lacking. That is far from the truth. The staff is warm, friendly, and they go above and beyond for their patients. Dr. Patterson takes his time and is great about any and all questions. The nurses and ladies who assist him in the office or on the phone make this office phenomenal. Both Tina and Amy went well out of their way to help me to get eye drops approved through my insurance. They did all the work that I’ve had to do at practices in the past. They are outgoing, helpful, and just extremely kind people. Along with great medical care, they provide what every patient needs and deserves…kindness and compassion. Love them!
